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Privacy Policy

At GetYano (“we,” “our,” “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (“the Platform”).

By using GetYano, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a) Personal Information

  • Name, address, email, phone number

  • Date of birth and government-issued IDs (for verification)

  • Payment information (credit/debit card details, e-wallets, bank accounts)

b) Usage Data

  • App activity (bookings, preferences, ratings)

  • Device information (IP address, OS, browser type, mobile identifiers)

  • Location data (to enable location-based services)

c) Service Provider Information

  • Business permits, certifications, skills, and work history

  • Background check details (if applicable)

2. How We Use Your Information

We use your information to:

  • Facilitate connections between customers and service providers

  • Process payments and issue receipts

  • Improve app functionality and user experience

  • Send service updates, promotions, and notifications

  • Verify identities to ensure trust and safety

  • Comply with legal obligations under Philippine law

3. Sharing of Information

We may share your information with:

  • Service providers or customers you engage with via GetYano

  • Third-party payment processors (for secure transactions)

  • Regulators or law enforcement if required by law

  • Business partners (for analytics, fraud prevention, and promotions)

We will never sell your data to unaffiliated third parties.

4. Data Retention

  • We retain personal information only as long as necessary to provide services and comply with legal requirements.

  • Users may request deletion of their data by contacting us.

5. User Rights (Philippines – RA 10173)

As provided under the Data Privacy Act of 2012, you have the right to:

  • Access: Request a copy of your personal data.

  • Rectification: Request correction of inaccurate or outdated data.

  • Erasure: Request deletion of personal data no longer needed.

  • Object: Withhold consent for processing, except where required by law.

  • Portability: Request transfer of your data in a usable format.

Requests may be sent to info@getyano.com and will be processed in accordance with NPC regulations.

6. Data Security

  • We implement organizational, physical, and technical safeguards to protect your data against unauthorized access, alteration, or disclosure.

  • While we use encryption and secure servers, no method of transmission is 100% secure. Users are encouraged to protect their own login credentials.

7. Cookies & Tracking

  • The app may use cookies and similar technologies to enhance performance and provide personalized services.

  • You may disable cookies via your device settings, but some features may not function properly.

8. Children’s Privacy

  • GetYano is not intended for children under 18 years old.

  • We do not knowingly collect personal information from minors.

9. Changes to This Policy

  • We may update this Privacy Policy from time to time.

  • Significant changes will be communicated via app notifications or email.

10. Contact Information

For questions, requests, or complaints, contact us at:

📧 Email: info@getyano.com

If you believe your data privacy rights have been violated, you may also file a complaint with the National Privacy Commission (NPC) at https://privacy.gov.ph.